Return & Refund Policy

Last updated: July 11, 2026

At Good, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and original contents.

• Not be damaged due to misuse, abuse, or improper handling.

Certain items cannot be returned, including:

• Gift cards.

• Personalized or custom-made products.

• Items marked as final sale.

• Products damaged by improper use.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us process your request quickly, please include:

• Your order number.

• A brief description of the issue.

• Clear photos or videos showing the product and its packaging.

If the claim is approved, we will provide a replacement, full refund, or another appropriate solution at no additional cost.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For returns due to a change of mind or customer preference, the customer is responsible for the return shipping costs unless otherwise required by applicable law.

Non-Delivery

If your order is confirmed as lost in transit by the shipping carrier, we will issue either:

• A full refund; or

• A replacement order, depending on your preference and product availability.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled. In this case, you may request a return after receiving the item in accordance with this policy.

Contact Us

If you have any questions regarding this Return & Refund Policy or would like to request a return, please contact our customer support team through the contact information available on our website.

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By placing an order with Good, you acknowledge that you have read and agreed to this Return & Refund Policy.